FAQ

RETURNS AND REFUNDS:

What is Nina Bacci’s return policy?

Items may be eligible for return within the first 30 days following your purchase. The item must be unused and in its original condition as you had received it. It must also be in its original packaging, with no tags removed, and we require a receipt or proof of purchase. A 20% restocking fee may be applied if any of the tags are missing or if the item is not in its original condition.

Do I have to pay shipping to return the item?

If returning within 30 days following your original purchase, we will supply you with a prepaid shipping label. 

How long will it take to process my refund?

Once your returned item is received and inspected, we will send you an email notification. A credit will automatically be applied to your credit card or original payment method. Receiving your credit can take from 3–7 business days.

PAYMENT OPTIONS:

What type of payments does Nina Bacci accept?

We are able to accept the major credit cards.

SHIPPING:

What is the shipping process?

We use our special and most secure shipping service, UPS Parcel Pro. Services offered are UPS Next Day Air, Second Day, or Ground. In addition, we also can ship using Federal Express Overnight, Second Day, and Ground. U.S. Post Office Priority Mail shipping is also available.

Do you do personal engraving?

Yes. Please fill out the additional form in the cart page.

Can I track my order?

Yes, click on Order Tracking you received by email to follow your order’s shipping progress.

Do you collect sales tax?

Sales tax is calculated based on the shipping address zip code to where the merchandise is being shipped.

Do you ship internationally?

Yes, we ship to Canada and to the US, and to any other country under special conditions.

WARRANTY:

Do you offer a warranty on the jewelry I purchase from Nina Bacci?

Yes, we provide a two-year manufacturer warranty.

PROMOTIONS AND DISCOUNTS:

Do you offer any promotions?

Yes, you can create an account and stay informed about our specials by subscribing to our email list.

How do I know the size of my ring?

Check the Ring Size Guide in the product page of your choice.